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General FAQ

What is Quiver Creative Studios?

Quiver Creative Studios is a full-service creative solutions provider. We offer a wide-range of web, marketing and visual production services. Our capabilities include web design, website maintenance, SEO & optimization, e-commerce, marketing, digital marketing, wifi-marketing, email marketing, social media marketing, branding, logo design, video production, photography, drone video, aerial imaging, reputation management and more.

What type of clients will Quiver Creative Studios service?

We service every type of client, big and small. Some of the clients we service are: start-up’s, small business, restaurant, fitness & wellness, real estate, commercial services, hospitality, professional services, yoga studios, fashion, local municipality, county parks & recreation, , personal blogs, non-profit, golf courses, athletics & more.

Do you really service EVERY type of client?

We will always try our best to support any client. But we are not like every other service provider. If we do not believe we are the right fit, we’ll refer you to a service or solutions provider who can better support your needs.

That seems unconventional and unusual, why would you turn away business?

We do not turn away business, but we are intent on putting every client first. Your success comes before our own and we do not believe in forcing ourselves onto a client if it’s just not the right fit for their needs. While this is rare, we still believe that honesty is the best policy and do not want to waste your time, our time or, more importantly, your money.

How much do your services cost?

We are glad you asked! When it comes to creative services, there is rarely a ‘standard rate’ for everything. Yes, some of our products do have a flat rate, but most creative services are customized. There is most certainly a ‘baseline’ or ‘ballpark’ cost, but no two projects are always the exact same. This is why we provide hassle-free and complimentary consultations.

What is the 'turn around' time for completion?

This question is most often asked in regard to website design. Typical website development has a two or three week lead time. But where there is more complexity and content requirements there is more production time required. We provide specific timelines based on complexity, scope of work and assumption of the initial down payment being received in a timely manner. In general, most other creative services such as logo creation, email marketing strategies or reputation management can be completed within one to two weeks.

In the event you are interested in booking visual production services, such as photography, drone or video, we recommend that you contact us to have a brief consultation discussion so that we can provide you with the most accurate turn-around timeline.

Web Services FAQ

What's involved with developing a website?

When we develop your website we make it a very simple process. We’ll guide you throughout and educate you along the way. Why? Because it is not our intention at the end of the project to hold your website hostage so you have to continue to absorb a cost for our services and maintenance. If you want support, we’ll worry about those needs later when you are ready and if you really need them. Our website development workflow is simplified, our turn-around is faster and our cost is lower. Yes, everyone says the same thing, except we are truly transparent and do not mislead your expectations. We take you from your current status to a place where your website will work for you 24/7/365.

Your pitch sounds good, but really, what happens?

At the core, we believe in three critical principals; form, fit and function. If your website isn’t visually appealing, meet the expectations you have and provide an intuitive user experience, it’s not what you need. In addition to providing a complete website that deliver’s all of the core principals, we also provide you with actionable data. That means, you also get fundamental analytics and basic search engine optimization at no additional cost.

Do you provide analytics and SEO with a website design?

Yes. We provide the core analytical components and baseline SEO configuration in every website project that we build out. Typically, other companies will just build your website and then give a long-winded sales pitch about paying more if you want people to find you. We don’t play games like that because what good is a website if your customers cannot find you? We integrate the features that will provide you with visibility in Google and other search engines, as well as connect you with an app on your phone to monitor the traffic and visitor data, both historical and in real-time.

What if I do not have content or copy-writing skills?

No problem. If you need photography, video or other content services we can provide a solution to acquire content that is unique. With our photo and video services we can curate the content, or we can pursue stock visual content. With respect to copy-writing, or the text that appears on your website, we support that curation process as well. We work with you to understand your business and become well-versed in what you do. Then, our copy-writer’s craft original material to fulfill the written copy needs that your website needs to resonate the right message with your customers.

Do you offer website maintenance services?

Yes, absolutely. If you have an existing site or need a fresh perspective to do some clean up we can work with you to achieve these common necessities. If you would like to establish an ongoing relationship so that we can handle your website housekeeping, we are happy to discuss any potential service arrangement so that you have total website peace of mind.

Search Engine Optimization (SEO) FAQ

What's is SEO?

SEO literally stands for search engine optimization. This term relates to the steps taken and techniques to improve a website which intend to make it more ‘visible’ in organic search results. These results are typically provided through a search engine like Google, Yahoo! and Bing for the people that seek your brand, services or products. For more information, click here to learn more.

What's the difference between 'free' and 'paid' SEO?

Free refers to the organic results appearing in search engines based on an algorithm. Paid for search results are ones that typically appear immediately on top or at the side of a page. These links are paid for by advertisers so they appear on search engines and other pages.

Do you include SEO with website designs?

Yes. We include the ‘free’ version. This consists of core analytical components and fundamental configuration for every website that we build. No, this is not common. Most other companies build your website and then try to sell you this as an additional service. We don’t believe in this approach because a website is only good when it’s visible for your customers to find you. We provide you with the basics to help your visibility, connect your social media and set you up with an app on your phone to monitor the traffic and data in real-time.

What are meta descriptions?

Meta descriptions are the small snippet of text which appears below your website link in any search engine result and explains what that particular page is about.

What are keywords?

Keywords are the literal words or terms that you incorporate into a relevant page on your website which are intended to encourage a particular page to show up in search engine results. By adding complimentary words and/or phrases within the relevant pages, you improve your chance for better visibility.

What are sitemaps?

Sitemaps are index files of your website pages that we submit to search engines which provide a quick reference to expedite the identity of content on your site which you would like to be associated with in relevant search results.

What is image alt text?

Search engines do not have the ability to read or interpret images, but they can identify and read text. Therefore, the text associated with an image will allow search engines to know what and image is associated with on your site. This also helps when a page will not load for any reason so that you do not miss an opportunity to appear in a search result.

How soon will results from SEO begin to show?

There are several elements which determine how quick or slow SEO results happen which include, but are not limited to:

  • The volume of website content
  • Effectiveness of website content
  • The perception and appeal of content with your clients or customers
  • Whether or not you have a solid or weak domain dominance compared to competition

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A small website usually takes a bit longer. While larger sites may see results in a few days if they are ‘crawled’ by a search engine more frequently. The best rule of thumb is to be patient. After a week you may see some increase in results. But the best practice is to expect realistic results after a month. At that time, you will have given everything enough time to determine if you should make any changes to your SEO strategy. The more time you allow the strategy to run the better chance you have of landing in a favorable search result position.

Should I hire someone to do my SEO?

If you are asking this question then the answer is most likely ‘yes’. Unless you have experience with the process of SEO implementation we suggest you contact us to discuss an SEO strategy. We do not charge for consultation and if we are not building your website already but you are in need of SEO services, we will provide a complimentary estimate to provide your website with the free SEO features to improve your search engine visibility.

Payment & Contract FAQ

How do I make sure I'm getting what I pay for?

Before you make any deposit or payments, we will discuss your project in detail. Then, we provide you with a formal scope of work which identifies the details. This includes everything, including our responsibility with respect to the deliverables. You’ll have a clear and comprehensive review of the number of pages, various technical components, enhancements, payment milestones and overall project cost. Once the agreement is to your liking, you can sign the agreement (electronically) and we move forward with your project.

How are payments handled?

We make the payment process very simple by providing several options to make it convenient for you. Once we execute the contract, you will receive an invoice via email from out accounting. This provides you the option to pay by credit (3% processing fee applies). Alternatively, you can also pay by check. All of the information can be found right through the invoice that comes to you via email.

Do you offer payment plans?

Yes, absolutely. Depending on the scope of work, we will typically provide 1, 2 or 4 installment plans. With our ability to accept credit cards or check payments, we prefer to keep the process simple. Our system can store your credit card information so that we can also schedule auto-debit transactions where we have a multi-payment plan in place. For more information about this, please feel free to contact us with questions so we can address any concerns.

Do you offer discounts or combo packages?

Yes, and while final cost of any website services or design services do depend on the actual scope of work, we are happy to design custom packages to fit your needs. We offer free consultation and estimates to give you an idea for budget purposes, especially when developing social media marketing or email marketing distribution calendars. Just like waves in the ocean, creative needs are also unpredictable. So do not hesitate to contact us to discuss any solutions.

Can I cancel at any time?

Cancellation is extremely rare. But to address this concern we include a cancellation policy in every contract so that you are protected. In the event of cancellation, any final billable hours for work performed up until the date of cancellation must be resolved. Any hours logged will be determined by Quiver Creative and the final bill must be settled prior to severance.

Do you offer retainer services?

Yes, we can make arrangements with you if you are interested in retaining services for discounted pricing. However, most retainer relationships require a minimum of 6- or 12-month agreements. It is also important to note that not every relationship justifies a retainer, but we are happy to evaluate every case or circumstance so you get the most cost-effective pricing for your specific needs.